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The Mi-Lor Casual Guarantee

The Mi-Lor Casual guarantee is the finest guarantee in the commercial outdoor furniture market today. Our guarantee is as follows:

FRAME:

Mi-Lor fully stands behind the construction of all our frames. The frames are backed by a Five (5) year guarantee against breakage under commercial use.

POWDERCOAT:

Two (2) years against the finish cracking, peeling or blistering. Normal wear and tear including fading from the sun is not covered, nor is damage caused by cleaning with chemical cleaners and/or solvents.

VINYL STRAP:

One (1) year against vinyl breakage or webbing pins pulling out from the frame. If a strap does break from normal use, the factory will send a replacement free of charge. Damage caused by: suntan lotions, chemical cleaners and/or solvents along with fading from the sun and normal wear and tear is not covered under this guarantee.

RETURN POLICY:

Returns will not be acknowledged unless they have had prior authorization from the factory.
The customer is liable for freight charges to and from the factory. Mi-Lor retains the privilege to deal with each occurrence on an individual basis and may choose to repair or replace furniture at the manufacturer’s option.

The guarantee applies only to the original purchaser under normal commercial use.